Shipping policy

Last update: 30 May 2026

1. Delivery Scope
Gunpla Capsule UK operates exclusively within the United Kingdom. We currently only sell and dispatch to addresses within the UK (including Great Britain and Northern Ireland). We do not accept or process international orders.

2. Shipping Methods & Rates
All orders are shipped using Royal Mail Tracked 48, which aims to deliver your parcel within 2 to 3 business days after dispatch.

If your specific location cannot be effectively served by Royal Mail, we will automatically upgrade your delivery to an equivalent tracked service from another reputable logistics supplier at no extra cost to you. You will receive a tracking link via email as soon as your order leaves our warehouse.

(Note: To keep shipping costs low, standard gashapon figures may be shipped "flat-packed" without the capsules. If you are a purist and require the original plastic capsules, please contact us or leave an order note, as this may affect postage rates).

3. Processing & Dispatch Times
For In-Stock Items:
Orders containing only in-stock items will be packed and dispatched within 3 business days of your order confirmation.

For Pre-Orders & Back-Orders:
Under the Consumer Rights Act 2015, goods must typically be delivered within 30 days unless a longer timeframe is agreed upon. By purchasing a pre-order or back-order item, you agree to the extended delivery timeline outlined below.

Because we import authentic stock directly from Asia, pre-orders and back-orders rely on international shipping schedules and customs clearance. These items can take up to 10 weeks to arrive at our UK warehouse. They will be dispatched to you via Royal Mail Tracked 48 the moment they clear our intake process.

4. Mixed Orders (In-Stock + Pre-Order Items)
If your order contains a mix of in-stock items and pre-order/back-order items, we will hold your entire order until all items are ready to ship together. If you want your in-stock items to arrive immediately, please place two separate orders.

5. Lost, Delayed, or Damaged Parcels
Under UK consumer law, the risk of loss or damage to the goods remains with us until the goods come into your physical possession (or a safe space/neighbor you have nominated).

If your parcel arrives damaged, or if your tracking shows as delivered but you have not received it, please contact us immediately at info@gunplacapsule.uk. We will handle the courier investigation and ensure you receive a replacement or a full refund in accordance with your statutory rights.